Privacy Policy

Effective Date: January 1, 2025 | Last Updated: May 2025

Node AI Agency ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nodeai.agency or use our AI automation services.

Please read this policy carefully. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide Directly

Name, email address, phone number, and company name submitted via our contact or inquiry forms
Messages and project requirements you send to us
Account credentials if you access a client portal
Payment information processed securely through third-party payment providers

1.2 Information Collected Automatically

IP address, browser type, operating system, and referring URLs
Pages visited, time on site, and click behaviour (via analytics tools)
Cookies and similar tracking technologies (see Section 5)

1.3 Information from Third Parties

Data from social media platforms if you interact with us via Meta, LinkedIn, or X
CRM or integration data you authorise us to access as part of a service delivery

2. How We Use Your Information

We use collected information to:

Respond to your enquiries and provide requested services
Process transactions and send related information (invoices, updates)
Send periodic communications about services, promotions, or resources (you may opt out at any time)
Improve our website, services, and user experience
Detect, prevent, and address technical or security issues
Comply with applicable laws and legal obligations

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:

Contractual necessity — to fulfil services you have requested
Legitimate interests — to improve our products and prevent fraud
Consent — for marketing communications and cookies
Legal obligation — to comply with applicable laws

We do not sell or rent your personal information to third parties. We may share your data with:

Service providers — hosting, analytics, payment processing, CRM platforms — who assist us in operating our services and are bound by data processing agreements
Legal authorities — when required by law, court order, or governmental authority
Business transfers — in connection with a merger, acquisition, or sale of company assets

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyse usage patterns. Types of cookies we use:

Essential cookies — required for core website functionality
Analytics cookies — help us understand how visitors interact with our site (e.g. Google Analytics)
Marketing cookies — used to deliver relevant advertisements

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Enquiry data is typically retained for 3 years. Client project data is retained for the duration of the engagement plus 5 years.

7. Your Rights

Depending on your location, you may have the following rights:

Access — request a copy of the personal data we hold about you
Rectification — request correction of inaccurate data
Erasure — request deletion of your data ("right to be forgotten")
Restriction — request we limit the processing of your data
Portability — receive your data in a structured, machine-readable format
Objection — object to processing based on legitimate interests
Withdraw Consent — withdraw consent at any time for consent-based processing

To exercise any of these rights, please contact us at privacy@nodeai.agency.

8. Security

We implement industry-standard security measures including SSL/TLS encryption, access controls, and secure data storage to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your home country, including the United Arab Emirates, European Union, and United States. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@nodeai.agency
General: info@nodeai.agency
Address: Node AI Agency, Dubai, United Arab Emirates